Support
A real person reads this address, and usually answers within a couple of days. Tell us the device and iOS version if something is broken — it saves a round trip.
Answers to the usual questions
What age is it actually for?
Five and up is the honest answer, and plenty of four-year-olds manage it. Because nothing has to be read, the limit is patience rather than vocabulary. The later chapters will keep an eight-year-old busy.
Does it work offline?
Always. Klanki has no online mode to lose. The only moments it touches the network are the purchase itself and an iCloud sync of your stars — both run by Apple, not by us. Everything else works on a plane, in a car, and in a cottage with no signal.
Can my child spend money by accident?
No. The only buy button lives behind a grown-ups door: a three-second press-and-hold explained in written words — which is exactly the point, because the child the game is made for can't read them yet. If you use Ask to Buy, the request goes to the family organizer as usual.
I bought it. Why is it locked on the other iPad?
Open the grown-up door and tap Restore Purchases. If the other device uses the same Apple Account, that's all it takes. If it's a family member's own account, the unlock travels through Family Sharing — one purchase covers the whole family group, just make sure purchase sharing is turned on in your family settings.
Is progress saved if we get a new device?
Yes, provided iCloud is on — stars sync through your own iCloud with no account to make. Without iCloud, progress stays on the device it was earned on.
Are there ads or videos to watch?
No, and there never will be. Klanki is in the App Store's Kids Category, which forbids third-party ads and analytics — and we'd have skipped them anyway.